Frequently Asked Questions

When does the garbage truck come for pickup in my area?

The day and time of trash pickup in your area will depend on a number of factors. As a Haul Masters customer, you can easily access your pickup schedule and view your

truck's ETA in your My Haul Masters account.

When do I put my carts or bins out for weekly curbside pickup?

Wheel your carts to the street and place them curbside by 6 a.m. on your collection day. Do not overload carts; the lids must close completely. Overage

fees may apply to overfilled carts. Make sure that all trash and debris is in the cart. Garbage or waste left beside carts may not be collected.

What items can I put into the trash?

The following items are included in everyday trash. These items can be placed in your curbside totes, bins, cans or containers.

  • Diapers

  • Disposable razors

  • Cactus and palm branches

  • Cat litter and pet feces

  • Glassware and ceramic dishes/cups

  • Hoses and wire

  • Juice boxes/pouches

  • Non-fluorescent light bulbs

  • Sheet glass (windows, mirrors, etc.)

  • Foam cups or packing materials

  • Treated wood (painted, stained, etc.)

What items do NOT go into the trash?

The following hazardous household waste items should NOT be treated as everyday garbage and should NOT be disposed of curbside, in your totes, bins or carts:

  • Batteries

  • Electronics

  • Fluorescent light bulbs

  • Paint and paint cans

  • Used motor oil and filters

  • Prescription medications

What items and materials are recyclable?

Check out our Recycling 101 page for a list of recyclable/non-recyclable materials plus tips and information on recycling in your home. For quick reference, the following common items should be recycled, provided they're clean and dry.

  • Bottles and cans

  • Paper

  • Cardboard

What items and materials are NOT recyclable?

Non-recyclable materials should be placed in your standard trash receptacles. Be certain that your trash cans, containers, bins or carts are not overloaded and that their lids can close all the way. additional fees may apply for overfilled or contaminated containers. Typically, items below cannot be recycled via curbside recycling programs.

  • Plastic bags (these can often be returned to a local grocery store)

  • Ceramic dishes, cups and glassware

  • Juice boxes/juice pouches

  • Foam cups or packing materials

  • Windows, mirrors, sheet glass

How do I get a new Haul Masters container, tote or bin for my home?

Haul Masters customers can connect with us via phone or email to repair or replace a Haul Masters container.

How do I dispose of a used mattress or old toilet? Can I schedule a bulk pickup?

"Bulky" and large-item pickups are available to certain Haul Masters customers. Terms, fees and conditions may apply. Haul Masters customers can easily

schedule bulky pickups from their My Haul Masters account. Items considered bulky include:

  • Appliances, TVs and electronics

  • Household furniture

  • Scrap metal

  • Tires — up to 4 car or light-truck tires separated from rims

  • Yard trimmings — bundled for composting